As a team we went to being able to work at lightning speed, to solve all types of problems with such shorthand. We could do this because there was a foundation of trust, belief in each other, belief in ourselves, and a shared vision that we aligned on so that literally magical things happened.
We really wanted the employees to connect with our customers, but to do that they had to connect with themselves. The Trimergence Self-Insight Program helped them do that. Through the Self-Insight Program, each person became a better version of themselves. This investment represented the core Kimpton belief that came from Bill Kimpton: When you grow the people, you grow the enterprise.