From Iconic Founder to Iconic Leader

The iconic founder’s core values and vision were the guiding force to the young company’s culture. After his death, it became imperative to harness his core values, along with highlighting the strength of his vision and expertise. Focusing on the entire company, Trimergence helped all the leaders and employees throughout the company align with common goals and accurate interpretations of each other’s’ world views and interpersonal styles. Through our self-awareness upgrade system, relationship alignment process, and Trimergence tools they established the Cultural Cornerstones. This systematic approach helped build trust, rapport, alignment and opportunity throughout the enterprise.

The company’s brand and customer experience created a rapid shift in notoriety. As the brand and company grew, achieved unprecedented NPS scores, they attracted top talent and became even more successful through the tightly aligned culture. They achieved a huge creative leap to become the top boutique hospitality company in the world. Their massive differentiator is their highly sophisticated and operationally defined business culture, which drove a compelling employee and customer experience. They entered the Fortune 100 Best Places to Work starting in the mid-2010’s and have been in the F100’s top 10 since 2018. The former CEO, who drove the huge acquisition by the world’s largest hotel company, made it clear that Trimergence was the “secret sauce” that made their culture come alive and stay strong.