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Over time there will always be pinch points that show up whether it be within your team or outside with other teams. This is where our investment in Conflict to Creativity has been so valuable. Conflict to Creativity is a really effective tool to disarm those types of escalating situations where conflict naturally arises. People have different points of view and different information, so conflict will always emerge.

All these global leaders at Agilent participated in the Self-Insight Program and built their Kernel Insights summaries. The Kernel Insights became the key communication tool among all the leaders throughout all the countries around the world that Agilent operates in. These leaders shared their Kernel Insights with each other through the Trimergence Relationship Synchronizing process. We did Relationship Synchronizing among so many leaders worldwide that I can’t even remember the number of...